Support
We're here to help.
Do you have a question, a problem or another concern? Send us a message using the contact form and we'll help you as soon as possible.
Send us a message
Simply fill out the form below. The more details you provide, the easier it is for us to help.
Technical help
For crashes, display errors or problems loading content, restarting the app and installing the latest version often helps. If problems persist, contact us with a short description, screenshots and details about your device and operating system.
Account
For problems with registration, sign-in, confirmation emails or password resets, please check your spam folder first. We are also happy to help by email with questions about profile, pet profile or visibility settings.
Privacy
You can submit requests for access, rectification, erasure, restriction, data portability, objection or withdrawal of consent by email at any time. Details can be found in the privacy policy.
Account deletion
The full process for deleting your account is described on the “Delete account” page. We accept deletion requests by email at any time.
Safety
If you suspect that your account is being used without authorisation, please change your password immediately and let us know. You can report security vulnerabilities to us confidentially by email – please do not publish them beforehand.
Community & reports
You can report violations of the community guidelines using the reporting feature in the app or by email. We review every report and take appropriate action where needed.