1. Scope and operator
Paws & People is operated by Christopher Lenz, Postreitweg 26a, 45472 Mülheim an der Ruhr, Germany (“we” or “the operator”). Contact: pawsandppl@gmail.com.
These terms apply to all users of the app and this website. Deviating terms of users do not apply.
2. Subject matter of the service
Paws & People is a community platform for pets. In particular, it allows users to create profiles and pet profiles, publish content, interact with other users, take part in groups, events and courses, use walking features and find professional providers.
The scope of features is continuously developed. Individual features may be added, changed or discontinued.
3. Registration and user account
A user account is required. The information provided during registration must be accurate and up to date. There is no entitlement to registration.
Credentials must be kept confidential and must not be passed on to third parties. If there are indications of unauthorised access, you must inform us without delay.
An account is generally personal. Passing on or transferring an account to third parties is not permitted.
4. Minimum age
The intended minimum age for using Paws & People is 14 years.
Additional requirements may apply to minors depending on the jurisdiction, in particular authorisation by a holder of parental responsibility. Parents and guardians are asked to accompany use of the app.
5. Pet profiles and provider profiles
Pet profiles may only be created for animals with which there is an actual relationship. The information provided must be accurate.
Provider and business profiles may only be created by persons or organisations authorised to represent them. Commercial offerings are additionally subject to the applicable statutory information and labelling obligations, for which the respective provider is responsible.
6. User obligations
Use must comply with applicable law, these terms and the community guidelines. The following are prohibited in particular:
- unlawful content and conduct
- hate speech, threats, harassment and bullying
- sexual exploitation and content harmful to minors
- glorification of violence, animal cruelty and content promoting animal abuse
- fraud, deception and impersonation
- spam and unsolicited commercial advertising
- misuse of the messaging feature
- publishing other people's private data without authorisation
- interfering with the technical infrastructure, automated scraping or circumventing security measures
7. User-generated content
Paws & People contains user-generated content. This includes in particular texts, posts, comments, pet profiles, profile information, images, videos and other media as well as group content.
The person posting content is responsible for it. You may only upload content for which you hold the necessary rights to publish. In particular, copyrights, personality rights and data protection rights of third parties must be observed.
People may also be identifiable in photos and videos. In that case the required consent of the persons shown must be in place; for minors, the consent of the holders of parental responsibility is required.
7.1 Rights in your own content
Rights in your own content remain with the person posting it. We do not claim ownership of user-generated content.
7.2 Required rights of use
By posting content you grant us the non-exclusive, royalty-free right, limited to the distribution area of the service and to the duration of publication, to store the content, process it technically (for example scaling, format conversion, thumbnails), reproduce it and make it available to the intended recipients within Paws & People. This right serves solely the technical provision and display of the service.
After content or an account is deleted, this right of use ends unless statutory retention obligations or storage necessary for legal defence apply. Copies already made by third parties or content shared by third parties remain unaffected.
8. Reports, moderation and suspension
Content and accounts can be reported using the features provided or by email. We review reports and may take appropriate measures in the event of violations of the law, these terms or the community guidelines.
- notice or warning
- restricting the visibility of content or removing it
- temporary restriction of individual features
- temporary or permanent suspension of the account
The measure is chosen taking into account the severity of the violation and the legitimate interests of those involved. Affected users are informed of the measure where legally permissible and actually possible, and may object to the decision by email.
9. Term, termination and account deletion
The free user relationship can be ended at any time without notice period by requesting deletion of the account. Details of the process are described on the “Delete account” page.
We may terminate the user relationship with reasonable notice. The right to extraordinary termination for good cause, in particular in the event of serious or repeated violations, remains unaffected.
11. Payment processing, App Store, Google Play and Stripe
Payment processing may differ depending on the distribution channel:
- For in-app purchases via the Apple App Store, payment is processed by Apple; the store operator's terms additionally apply.
- For in-app purchases via Google Play, payment is processed via Google Play Billing; the store operator's terms additionally apply.
- For purchases concluded outside store billing, Stripe is intended as payment service provider.
The available payment channel is shown during the respective ordering process. Subscriptions concluded via an app store must be cancelled through the subscription management of the respective store account. Subscriptions concluded with us can be cancelled using the feature provided or by email.
A cancellation takes effect at the end of the current billing period unless otherwise agreed or required by law.
12. Right of withdrawal for consumers
Consumers have a statutory right of withdrawal for paid contracts. The full withdrawal instructions including a model withdrawal form are provided during the respective ordering process. For purchases via an app store, the store's rules and refund processes additionally apply.
13. Availability
We aim to provide operation that is as trouble-free as possible. Uninterrupted availability cannot be guaranteed. Maintenance work, technical faults and circumstances beyond our control may lead to restrictions. Statutory warranty rights for paid services remain unaffected.
14. Liability
We are liable without limitation in cases of intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee assumed.
In cases of slight negligence we are liable only for breach of a material contractual obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance a party may regularly rely; in such cases liability is limited to the foreseeable damage typical for the contract. Any further liability is excluded. Mandatory statutory consumer rights remain unaffected.
We accept no warranty for user-generated content. We do not adopt third-party content as our own. Responsibility is governed by the statutory provisions.
15. Changes to these terms
We may amend these terms where this is necessary due to changes in the law, case law, technical developments or changes to the range of services. We will inform users of material changes in text form within a reasonable period before they take effect. If no objection is raised within the period stated, the change is deemed accepted; we will point out this consequence separately in the notice. In the event of an objection, the user relationship may be terminated.
16. Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country in which a consumer has their habitual residence remain unaffected.
Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.