1. Overview
You can start the deletion process for your Paws & People account at any time using this public page. Once received, we verify your identity and match the request to the relevant app account. Only after successful confirmation is the account deactivated and the 14-day period started.
2. How to proceed
- Send the deletion request using the form on this page, where possible with the email address stored in your app account.
- You receive a reference for questions and a possible withdrawal.
- We verify your identity and match the request to your app account without publicly confirming whether an account exists for the address provided.
- After successful verification, the account is deactivated and the 14-day period begins.
- After the period expires, permanent deletion is carried out and documented internally.
If you cannot use the form, email pawsandppl@gmail.com with the subject “Account deletion”. We may need to ask you to verify your identity.
3. Identity verification
To protect your account, verification of your identity may be required, for example by confirmation via the email address stored in your account. This prevents accounts from being deleted by unauthorised third parties.
4. What happens to your data
When the account is deleted, the personal data associated with the account is generally deleted or anonymised unless statutory or other permissible retention grounds apply. This concerns in particular:
- account data and login information
- your personal profile and your pet profiles
- images, videos and other media you uploaded
- your posts, comments and reactions
- friendships, follows and group memberships
- saved walking routes and spot contributions associated with your account
Certain data may be retained longer due to statutory obligations – for example commercial or tax retention obligations relating to paid services – or in order to establish, exercise or defend legal claims and to prevent misuse. Processing of such data is restricted accordingly.
Content in conversations with other people (for example messages already delivered) may remain with the respective recipients where this is technically inherent and legally permissible. We also cannot remove copies made independently by third parties.
Deletion period: once identity verification and account matching succeed, the account is deactivated. From that point it is held for 14 days to allow withdrawal and is then permanently deleted. Until the app account system is technically connected, requests are reviewed and tracked by the operator; automatic account deletion is not yet active.
5. Active subscriptions
Existing paid subscriptions do not end automatically when an account is deleted if they were concluded via an app store. Please also cancel such subscriptions in the subscription management of your Apple or Google Play account.
6. Contact
Deletion requests and questions: pawsandppl@gmail.com
You can find more information about how your data is processed in the privacy policy.